What should I do if the charging fails to start?
First, check the physical connection. Ensure the charging gun is fully inserted until you hear a "click" sound. Also, inspect the gun head and vehicle port for any foreign objects or oxidation.
Why does the charging stop automatically?
This can be caused by communication handshake failures between the vehicle's BMS and the pile, or safety protections being triggered, such as an insulation test failure or electronic lock malfunction.
How can I troubleshoot a "Communication Timeout" error?
Ensure the vehicle is properly authenticated. Check if the communication protocols are compatible and verify that the charging port is clean and dry to maintain a stable signal.
What are the installation options for this charging pile?
The unit supports both column-mounted (floor-mounted) and wall-mounted installations, providing flexibility for different public or private locations.
What information is displayed on the screen during charging?
The integrated display shows real-time data including charge voltage, charge current, total charge quantity, and any relevant fault codes for troubleshooting.
Is the charging pile suitable for outdoor use in extreme weather?
Yes, it has an IP54 rating and is designed to operate in temperatures ranging from -25℃ to +45℃. It utilizes natural air cooling to maintain safe operating temperatures.