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Frequently Asked Questions
What products do you primarily offer?
We provide a wide range of charging solutions including wallbox/portable AC EV chargers (3.5kw-44kw), floor-mounted fast DC charging stations (30kw-480kw), and mobile chargers with integrated energy storage (3.5kwh-161kwh).
Can I customize the products with my own logo?
Yes, we offer customization options. We can implement your specific designs and place your professional logo on the products.
What are the available delivery methods?
Goods can be delivered via air, sea, or land transport through major carriers like DHL, TNT, UPS, and FEDEX. We select the optimal shipment method based on your specific situation.
What kind of warranty do you provide?
We offer a two-year warranty for the entire machine, covering hardware replacement costs. Additionally, our software includes a lifetime warranty with remote technical support.
Do your products meet international clearance standards?
Yes, our products are sold globally and have passed relevant certifications recognized by local governments. We provide standardized documentation to ensure smooth customs clearance.
Which payment methods are accepted?
We accept various payment methods including T/T, Credit Card, Western Union, and Bank Transfer to ensure a convenient transaction process.