Frequently Asked Questions
Are samples available for testing?
Yes. Since this is a high-value industrial product, we can provide samples for quality verification and performance testing.
Can I customize the battery with my own logo?
Yes, we provide professional OEM services and can incorporate your branding on the products.
What are the shipping methods and delivery times?
We typically ship via major carriers like DHL, UPS, FedEx, or TNT for small orders (3-5 days). For bulk industrial batteries, air and sea shipping options are available.
How is after-sales technical support handled?
We provide comprehensive technical information. If any issues arise, our engineering team is available to support you with troubleshooting and solutions.
What are your standard packing terms?
Generally, goods are packed in containers using robust iron frames to ensure safety during transit. Custom packaging requirements can also be accommodated.
How do I confirm the correct spare part for my forklift?
Confirmation is based on the forklift model/brand, the specific part model number, and photographic verification of the existing component.