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Profile & Capabilities
Established in 2018, the enterprise operates within a production and R&D site of more than 10,000 square meters. It is a green and environmentally friendly new energy enterprise that integrates the production of new energy charging piles, the construction of electric vehicle charging station solutions, and the solutions of photovoltaics, energy storage and charging.
As a technical leader in the production and manufacturing of electric vehicle charging pile equipment, the company's business scope includes licensed projects such as power generation, power transmission, and power supply (distribution) services, as well as general projects such as technical services, the manufacturing and sales of power transmission and distribution and control equipment, the sales of charging piles, and the operation of electric vehicle charging infrastructure. The company aims to create the safest and most efficient new energy vehicle charging network.
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Frequently Asked Questions
What should I do if the charging fails to start or stops automatically?
First, check the physical connection to ensure the charging gun is fully inserted. Listen for the "click" locking sound. Also, check the charging app or pile screen for specific error messages like "Communication timeout" or "Insulation fault."
What are the common physical causes for charging failures?
Common issues include the charging gun not being fully inserted or the presence of foreign objects, moisture, or oxidation on the gun head or the vehicle's charging port. Ensure all contact points are clean and dry.
Why might a "communication handshake failure" occur?
This usually happens due to incompatible communication protocols between the vehicle's BMS (Battery Management System) and the charging pile, or if the vehicle hasn't completed the required operator authentication.
What safety protections are built into the system?
The system includes insulation test monitoring and electronic lock verification. If an insulation failure is detected or the electronic lock malfunctions, the charging process will be stopped automatically to ensure safety.
Can this charger be installed outdoors?
Yes, the unit features an IP54 rating, making it suitable for public use and various environments. It is designed to operate in temperatures ranging from -25℃ to +45℃.
What information is displayed during the charging process?
The integrated display provides real-time data including charge voltage, charge current, total charge quantity, and any relevant fault codes for troubleshooting.
VoltEdge Charging
