Frequently Asked Questions
What is your packaging method for charging stations?
We ensure safe delivery with waterproof, moisture-proof, and shockproof packaging, enclosed in a sturdy wooden crate for added protection during transport.
What are the standard payment terms?
We require a 30% deposit via T/T, with the remaining 70% due before delivery. We provide photos of the products and packaging before final payment.
What is the typical lead time for an order?
Our lead time is typically 30-40 days depending on items and order quantity. Expedited processing is available for special requirements.
Do you offer customized product development?
Yes, we provide customization services. We can tailor the product appearance based on your drawings and replace specified components as requested.
What is the policy regarding samples?
If we have ready parts in stock, we can provide samples. Customers are responsible for the sample and courier costs.
Are all products tested before delivery?
Yes, all products undergo rigorous 100% testing before they are cleared for delivery.
VoltEdge Charging
