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Installation & Service Process
1
Order Confirmation
Confirm charger model, power conditions, and installation address.
2
Local Installation Arrangement
Certified local electrician installation using provided manuals and wiring diagrams.
3
Remote Technical Support
Real-time assistance via phone or video during setup.
4
Device Commissioning
Device testing and platform integration support.
5
After-Sales Support
Product warranty and long-term technical assistance.
Established in 2013, we specialize in the R&D, production, sales, and service of new energy vehicle charging equipment. With 55 patents and certifications such as CQC and CE, we serve as a designated supplier for major automakers. Our product range includes high-speed chargers, cables, connectors, and adapters.
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Frequently Asked Questions
What is the output power range of this charging station?
The station offers a wide range of output power options, from 40kW up to 400kW, suitable for various fast-charging needs.
Is the charger compatible with different vehicle standards?
Yes, it supports CCS2, GBT, and NACS standards, making it compatible with most electric vehicles globally.
Can this charger be used outdoors in extreme weather?
Absolutely. With an IP54 protection level and an operating temperature range of -40℃ to +70℃, it is designed for durable outdoor performance.
What payment methods are supported?
Users can pay via RFID card swiping, dedicated mobile APP, or by scanning a QR Code.
Does the station support remote monitoring?
Yes, it features OCPP 1.6J protocol and 4G/Ethernet connectivity for seamless remote management and platform integration.
What is the warranty period for this product?
We provide a 2-year warranty along with long-term technical support to ensure a worry-free experience.